Terms and Conditions 14/05/2022

Below are the Terms and Conditions for the wwww.thetravellerspantry.co.uk website. Please read all of these terms and conditions as we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are https://thetravellerspantry.co.uk (the Supplier or us or we).
2. These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and The Traveller’s Pantry for the supply of the Goods;
5. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
6. Goods means the goods advertised on the Website that we supply you of the number and description as set out in the Order;
7. Order means the Customer’s order for the goods from the Suppler as submitted following the step by step process set out on the Website;
8. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
9. Website means our Website https://thetravellerspantry.co.uk on which the Goods are advertised;

Personal Information

10. We retain and use all information strictly under the Privacy Policy;
11. We may contact you by using e-mail or other electronic communication methods or by pre-paid post if you expressly agree to this.
Basis of Sale
12. The description of the Goods on our Website does not constitute a contractual offer to sell the goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay;
13. The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly;
14. A contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the contract by means of an email with all information on it (i.e. the Order Confirmation). You will receive the Confirmation within a reasonable time after making the contract;
15. No variation of a contract, whether it relates to the description of Goods, Price or otherwise can be made after it has been
16. No variation of a contract, whether it relates to the description of goods, price or otherwise can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing;
Cancellation by us
17. We reserve the right to cancel the contract between us if:

18 – we have insufficient stock to deliver the goods you have ordered;

• we do not deliver to your area;
• the item you ordered was listed at an incorrect price due to an error or an error in the pricing information received by us from our suppliers; or we consider you in breach of our terms and conditions;

19. If we do cancel your contract we will notify you by e-mail and refund charges for any outstanding orders as soon as possible but in any event within 14 days of your order.

Cancellation by you

20. Orders may be cancelled upon request in writing within 24 hours of placing the order, stating the reason for cancellation, please include order details. Once orders have been dispatched, we cannot amend the order.

Price and Payment Refunds

21. The price of the our boxes are set out on the website at the time of order.
22. All prices and charges are in GB pounds and include VAT at the rate applicable at the time of the order.
23. Payment can be made by submitting your debit or credit card details with your order so that payment can be taken immediately.
24. You do not own the goods until we have received payment in full.
25. Product prices and contents/ brands are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
26. Please note that payments may take up 5 days to clear.

Refunds

27. If you are unhappy with your goods for a legitimate reason such as: missing or damaged contents, or the box did not arrive, we will offer a full refund as long as it can be shown the box you were charged for was not provided as it should have been.
28. Customers can request a refund within 7 days of purchase by returning the unopened product to us in its full & original condition – customers are liable for return postage.

Liability

29. If you do not receive goods ordered within 28 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our email address of the problem within 28 days from the date on which you ordered the goods. If you notify a problem to us under this condition, we will aim to apply one of the following;

30. to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose.
31. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
32. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Circumstances beyond the control of either party
33. In the event of any failure by a party because of something beyond its reasonable control;

• the party will advise the other party as soon as reasonably practicable, and
• the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and not affect the Customer’s above rights relating to delivery and any right to cancel, below;

Changes to terms and Conditions

We reserve the right to change these terms and conditions as and when necessary

Privacy

34. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.;
35. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy;
36. For the purposes of these Terms and Conditions:

• ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, b. Including, but not limited to the Directive 95/46/EC (Data Protection Directive) or GDPR
• ‘Data Controller,’ ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

36. We are a ‘Data Controller’ of the Personal Data we Process in providing goods to you;
37. Where you supply Personal Data to us so we can provide goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data

Protection Laws:

• before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected.
• we will only process Personal Data for the purposes identified;
• we will respect your rights in relation to your Personal Data; and
• we will implement technical and organisational measures to ensure your Personal Data is secure.

Excluding Liability

38. The Supplier does not exclude liability for: (i)any fraudulent act or omission; (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not for (i) loss which is not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit ) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the goods wholly or mainly for it’s business, trade, craft or profession.

Governing law, jurisdiction and complaints

39. The Contract (including any non-contractual matters) is governed by the law of England and Wales.